Frequently Asked Questions
Why get a free roof inspection?
Brad explaining the importance of a free roof inspection.
Posted by Triumph Roofing And Construction on Saturday, September 13, 2014
After my project is completed, if I have a question or a problem, is Triumph available to me?
ABSOLUTELY! At Triumph we are dedicated to our customers before, during, and after their projects. We will do our best to help you through any concern you may have. Simply stated, we guarantee our work!
What if I have a problem, concern, or a question during the project?
Our knowledgeable office staff can resolve most questions or concerns you may have. Our office is open week days between 8am-5pm, Monday through Friday. After hours contact numbers will be provided during the construction process. Our project managers and sales team are happy to provide a cell phone number to be reached day or night in case of an emergency.
I’ve never done this before, where do I start?
With a simple phone call, we will set up an appointment to give you a free estimate. Our friendly, experienced staff will make the process go as smoothly as possible.
How soon will an estimator come to my house?
An appointment will be set within two business days of you calling our office.
Once the job is started, what is the turnaround time from start date to completion?
Repairs will be done same day. Re-roofs, decks, and fences will typically be completed within 1-3 days. Bigger job time expectancy will be given at time of estimate.
Do I have to pay for permits?
No, permits are a part of the job, which are included in your estimate. We will obtain all applicable permits needed to finish the job right.
Do I have to pay for insurance claims assistance?
No. Our office staff and estimators are fully trained to handle the insurance claims process. We provide this service to you free of charge for being our loyal customer!
How do I handle warranty issues?
Simply call the office and an employee will set up a time to inspect the work to be repaired. Warranty will be serviced in a timely manner.
Do we offer a warranty?
Yes, we employ professional craftsmen and we stand behind our work. Every job is guaranteed in writing for 10 years from the date of completion.
Is Triumph Roofing And Construction Insured?
Yes, which sets us apart from our competitors! We are insured with a large general liability policy, as well as bonds and workman’s comp.